Frequently Asked Questions

l89bet FAQ — Deposits, Bonuses, VIP and Mobile

From depositing via bKash or Nagad to welcome bonus wagering requirements, VIP cashback, and using l89bet on mobile — clear answers to everything are laid out here. Use the sections below to find your question.

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Payment Q&A

Deposits — Questions about depositing money

l89bet does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply fees according to their own transaction policy — check directly in their app or website. Once money reaches your l89bet account, no deductions are made.

Go to l89bet login, then head to the Cashier or Deposit section and select "bKash". Send money or make a payment to the designated number via bKash and submit the transaction ID. Once verified, the amount will be credited to your account. Minimum deposit is ৳500.

The minimum deposit at l89bet is ৳500 for every payment method. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. If you send less than ৳500 the deposit will not be processed, so make sure to send the correct amount.

Yes. l89bet accepts all four mobile wallets for deposits — bKash, Nagad, Rocket, and Upay. Bank transfer is also available, using Dutch-Bangla Bank, BRAC Bank, or other major Bangladeshi banks. The minimum amount is ৳500 for all methods.

Most mobile banking deposits are processed quickly and the balance updates within minutes. Bank transfers may take a little longer. If your money has not arrived after the expected time, contact l89bet live chat support with your transaction ID — support is available 24 hours.

The minimum withdrawal at l89bet is ৳500. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer. Money typically arrives within 15 minutes to 2 hours. It is a good idea to read the terms and conditions before submitting a request.

Loyalty Program

VIP and Cashback — Weekly benefits

Weekly cashback is calculated on your net loss for the week — that is, total losses minus total winnings. Example: a Silver member with a net loss of ৳20,000 for the week receives ৳20,000 × 0.8% = ৳160 cashback. This is the maximum rate for that tier. Cashback is added directly to your account.

Tiers advance through regular betting and gaming activity. Starting from Bronze, the levels are Silver and then Gold — three tiers in total. Read the l89bet VIP program details to learn how your activity contributes to tier progression.

l89bet has three VIP tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.2% weekly cashback. Each rate applies to net losses and is calculated at the end of the week.

In addition to cashback, higher-tier VIP members may receive priority support, faster withdrawal processing, and exclusive offers on special occasions. The details of benefits may vary by tier and time. Contact live chat for the latest information.

It cannot be stated as a fixed number of days — because tier progression depends on your regular betting activity. Members who regularly play slots, live casino, or sports betting tend to progress faster. Ask support for the exact criteria.

Maintaining a VIP tier requires sufficient activity over a given period. If you are inactive for a long time or your activity drops significantly, your tier may be re-evaluated. Contact l89bet live chat or email support to learn the conditions for keeping your tier.

Devices and App

Using l89bet on Mobile

On Android, open l89bet in Chrome, tap the menu button (three dots), and select "Add to Home screen". On iPhone, open the site in Safari, tap the Share button, and tap "Add to Home Screen". The icon can then be used directly from the home screen.

First, clear your browser cache: in Chrome go to Settings → Privacy → Clear browsing data → Cached images and files. Then reload the page. If the problem continues, try a different browser such as Firefox or Samsung Internet. A slow internet connection can also be the cause — try switching between Wi-Fi and mobile data.

The l89bet website works on Android and iOS smartphones, tablets, and desktop computers in any modern browser. The site displays correctly in Chrome, Firefox, Safari, and Edge. If you are using an older operating system or browser, it is best to update to the latest version.

Both the l89bet Android (APK) and iOS apps are available through official channels. Visit the l89bet App section for details. Downloading APKs from third-party sites or unknown sources is not safe, so always get the app from an official source.

Yes, the l89bet site is fully usable in a mobile browser without the app. Slots, live casino, sports betting, and deposits and withdrawals — everything can be done in the browser. The site design is optimised for mobile screens, so you get a good experience without a separate app.

New Member Offer

Welcome Bonus — Claiming and Terms

When you open a new account and make your first deposit, l89bet automatically adds a 100% bonus of up to ৳10,000. Example: deposit ৳1,000 and receive ৳1,000 bonus — your balance becomes ৳2,000. The offer is usually active at the time of deposit; if a code is required, ask support.

A wagering requirement means you must bet the bonus amount a set number of times before withdrawing any winnings from the bonus. At l89bet it is 25 times. Example: receive a ৳1,000 bonus and you must wager ৳1,000 × 25 = ৳25,000. This applies only to the bonus amount, not your entire balance.

Slot games generally count in full towards wagering. Live casino games (such as baccarat and roulette) and sports betting may count partially or differently. Check the responsible gaming guidelines or terms and conditions for the full list, or ask support.

No. The welcome bonus at l89bet is available only once per member — on the first deposit. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a rule violation and the accounts may be suspended.

Yes, the welcome bonus has an expiry. If the wagering requirement is not met within the specified period, the bonus may be cancelled. Read the applicable terms carefully when claiming the bonus, or ask l89bet support for the exact expiry period.

Since the bonus is 100%, you need to deposit ৳10,000 or more to receive the maximum ৳10,000 bonus. Example: deposit ৳20,200 and receive ৳10,000 bonus → total balance ৳30,200 → wagering ৳10,000 × 25 = ৳2,50,000. The bonus matches the deposit amount up to the maximum limit.

Need more help?

Talk directly to the support team

If you could not find the answer to your question in this FAQ, no worries. The l89bet support team is available seven days a week, 24 hours a day — in both Bengali and English.

Live Chat Support

Open the chat window from any page on the site and speak directly with a support agent in Bengali. Responses are usually quick.

Email Support

For detailed issues or to attach documents, email: [email protected] — you can reach us in both Bengali and English.