l89bet Privacy Policy

This privacy policy applies to the l89bet platform and all its services. When you use our website, register an account, or carry out any transaction, you acknowledge that the terms described in this policy apply to the processing of your information. Reading our Terms and Conditions together with this privacy policy gives you a complete picture of the agreement.

l89bet believes that protecting user information is a fundamental responsibility. That is why we store each member's personal data using modern security technology and strict internal policies.

Various types of information are collected when you register an account and use services on the l89bet platform. This information is used to provide services, ensure security, and improve the user experience.

1.1 Information You Provide Directly

Information you provide yourself includes:

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Username and password for registration and login
• Payment details: bKash, Nagad, Rocket, or Upay number, or bank account information
• Any messages or documents provided when contacting our support team

1.2 Automatically Collected Information

When you use our website, the following information may be collected automatically through technical means:

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Browsing patterns on the site, page visits, and session duration
• Data obtained from cookies and similar tracking technologies
• Transaction history and gaming activity information

1.3 Identity Verification Information

Identity verification may be required in certain situations for the security of financial transactions and accounts. In such cases, a copy of your national ID or passport may be requested. This information is stored with the highest level of security.

l89bet uses collected information only for specific and legitimate purposes. The main reasons for using information are detailed below:

2.1 Service Delivery and Operations

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (minimum transaction ৳500)
• Activating bonus and promotional benefits
• Ensuring VIP program benefits
• Providing customer support via 24/7 live chat and email

2.2 Security and Fraud Prevention

• Detecting and blocking unauthorized access to accounts
• Monitoring financial fraud and suspicious activity
• Verifying user age (confirming 21+)
• Detecting and managing multiple accounts

2.3 Service Improvement

• Reviewing and improving the user experience on the website and app
• Identifying and resolving technical issues
• Customizing content according to user preferences

2.4 Legal Obligations

l89bet may have a legal obligation to retain or disclose certain information if required by applicable law or the directives of a regulatory authority.

l89bet never sells user information to third parties for commercial purposes. However, limited information may be shared in certain specific situations necessary for running the service:

3.1 Service Partners

The minimum necessary information may be shared with trusted technology partners for payment processing, technical infrastructure, and fraud detection. These partners are contractually bound to uphold the same privacy standards as l89bet.

3.2 Legal Requirements

l89bet may be legally required to disclose information when ordered by a court, during a government investigation, or as required by applicable law. In such situations, no information beyond what is required will be disclosed.

3.3 Business Transfers

In the event of a future merger or acquisition, user information may be transferred to the new ownership. Even in that case, the terms of this privacy policy will remain in effect.

Cookies and similar technologies are used on the l89bet website. They help manage user sessions, maintain security, and ensure the website functions properly.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are required to keep login sessions active, complete payment processes, and carry out security checks. Disabling these cookies may prevent the website from working correctly.

4.2 Analytical Cookies

These cookies are used to understand how users interact with the site. They collect information about the number of page visits, session duration, and the most-used sections.

4.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may limit some key features of the platform.

Multiple layers of security measures have been implemented on the l89bet platform to protect your information.

5.1 Encryption

All data transfers are secured with SSL/TLS encryption. Sensitive payment information — bKash, Nagad, Rocket, or Upay numbers — is stored using industry-standard encryption methods.

5.2 Access Controls

Only authorized staff can access user information for specific purposes. All access is logged and audited regularly.

5.3 Security Monitoring

System security monitoring runs continuously. If any suspicious activity is detected, immediate action is taken and, where necessary, the relevant user is notified.

5.4 Response to Data Breaches

If a data breach occurs, l89bet will notify affected users as quickly as possible and take immediate steps to resolve the issue.

Every registered member of l89bet has the following rights regarding their personal information:

6.1 Right to Access Information

You may request to view the information we hold about you. Contact the support team via live chat or email and we will provide a summary of the information on record.

6.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you may request a correction. Information can be updated through account settings or with the help of the support team.

6.3 Right to Delete Information

If you submit an account closure request, l89bet will begin the process of deleting your personal information after the applicable legal retention period. Financial transaction records may need to be kept for a set period due to legal obligations.

6.4 Right to Withdraw Consent

You may withdraw consent for optional communications, such as promotional emails or messages, at any time. This can be done by changing your account settings or notifying the support team.

l89bet retains user information only for as long as necessary. The general policy is:

• All profile information is retained while the account is active.
• Financial transaction records may be retained after account closure up to the applicable legal time limit.
• Security-related logs are kept for a limited period.
• Information related to legal claims or disputes is kept until the matter is resolved.

To learn more about responsible gaming at l89bet, read our Responsible Gaming Policy, which explains self-restrictions and account closure in detail.

l89bet strictly prohibits anyone under the age of 21 from using the platform. Age is verified at the time of account registration, and no information from any minor is collected or stored. If an account belonging to a minor comes to our attention, that account is immediately closed and the associated information is deleted.

Our servers or technology partners may be located outside Bangladesh. In such cases, international data transfers are carried out in compliance with applicable laws and standards. Measures are taken to maintain the security and privacy of data in any transfer.

l89bet reserves the right to update this privacy policy when needed. If significant changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the page will change. Continued use of the platform after a policy update will be considered as your acceptance of the revised policy.

For any questions about this privacy policy, you can visit our FAQ section, where answers to many common questions are available.

If you have any questions, concerns, or complaints about this privacy policy or your personal information, please contact the l89bet support team.